Matilda Omonaiye/
Digital financial services provider OPay has moved to calm customers after a viral social media notice claimed the company would suspend operations indefinitely from September 1, 2026, declaring the message false and warning Nigerians against acting on fabricated information.
The controversial notice, presented as an official communication from OPay Digital Services Limited, claimed the fintech company would embark on a “long indefinite break” and cease attending to transactions and account-related services.
More alarmingly, the message urged customers to remove their funds from their OPay accounts “as soon as possible” to avoid inconvenience — a claim capable of triggering anxiety among millions of users of the digital financial platform.
But OPay, responding through its verified social media channels, categorically dismissed the announcement.
“This is FALSE! OPay is not going on break by September. We’re here, and we’re going nowhere!”
The company accompanied its rebuttal with a graphic dissecting the purported announcement and highlighting tell-tale signs that it was not an authentic OPay communication.
Among the red flags identified were the use of an outdated or incorrect OPay logo, the misspelling of the company’s brand name as “Opay” rather than “OPay”, a design template inconsistent with its official corporate communications, and, most importantly, the false assertion that the company was going on an indefinite break.
“True OPay users know how to identify our official communications. Take a closer look at the viral post and you’ll spot the red flags,” the company stated.
It added: “Always verify before you share. Filter the noise! Follow our official pages for authentic OPay updates.”
OPay’s Vice-President for Public and Government Affairs, Dr Maxwell Loko, separately described the circulating publication as “false, malicious and misleading”, stressing that customers should not withdraw or transfer their money because of the fabricated notice.
Loko also warned that deliberately circulating false information intended to cause panic or undermine confidence in a financial institution was a serious matter that could have legal consequences.
The rebuttal comes as misinformation targeting financial institutions increasingly poses risks beyond reputational damage. A false announcement urging customers to withdraw their money can spread rapidly across social media and messaging platforms, potentially causing needless panic before an institution has time to respond.
OPay’s intervention therefore sought not only to debunk the specific September 1 claim but also to encourage greater scrutiny of purported corporate announcements circulating online.
Independent reports and fact-checks published following the controversy have similarly confirmed OPay’s denial, with the company maintaining that its operations and services are continuing.
For customers, OPay’s message is unequivocal: there is no September shutdown, there is no indefinite break, and the viral notice telling users to withdraw their funds is fake.
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